3:30 - 4:30 PM - Session 5
Choose from one of the following sessions:
ETHICS: The Ripple Effect: Ethics, Accountability, and the Public Perception of Claims
Handling
Session Descriptions
ETHICS: The Ripple Effect: Ethics, Accountability, and the Public Perception of Claims
Handling
A single claims handling story can shape the reputation of an entire profession. Learn how practicing
and communicating accountability and ethical decision‑making can improve outcomes and rebuild
industry reputation and public confidence.
Presenters:
Paul Hitchcock, VP Claims - Upland Specialty Insurance
Thomas Pritchard, Managing Attorney – Vernis & Bowling
Rebecca Shoemaker, Director of Claims Services – Risk Suppression Partners
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