11:30 - 12:30 PM - Breakout Session 3
Choose from one of the following sessions: 

 

When Crime Becomes a Claim: Third-Party Criminal Acts Across Multiple States
Gun violence and criminal activity are generating liability claims against property owners, businesses,
and their insurers at growing rates. This multi-state panel examines how to analyze, defend, and
resolve these claims, including active shooter liability and apportionment challenges.

Presenters:

  • Richard Roberts, Partner - Nuzzo & Roberts, LLC
  • Brian Rubin, Partner - Thomas Rubin & Kelley

 Built on Contradictions: The Tensions Quietly Driving Claims Costs
Competing incentives and structural misalignments shape claims outcomes every day, often without
being directly addressed. This panel surfaces the industry's most persistent contradictions, from file-
closing pressure to trial-readiness gaps and explores where better alignment can drive real change.

Presenters:
  • Jason Hackling, Director II, Complex WC Claims - Helmsman Management Services
  • Jennifer Kapp, Partner – Cruser Mitchell
  • Alexandra Santo, Manager Professional Liability Claims – Golden Bear

 

 

Who's Really Off the Rails? An Interactive Property Claims Reality Check
Real property claim scenarios put the audience in the decision seat. Is the carrier's position
defensible or completely unreasonable? Is the advocate the problem? This fast-paced, interactive
session delivers debate, surprises, and candid conversation about where claims go wrong.

Presenters:
  • Joe Kearney, Senior Director – Claims Resolution – Willis Towers Watson
  • Rich King, Attorney – Melchiode Marks and King

 

Ai, Claims, and Consequences: How Today's Claims Handling Decisions Drive Tomorrow's
Renewal Results.
Claims decisions don't just close files - they shape renewal outcomes. This practical session brings
together two cyber claims professionals and an incident responder to discuss the influence of cyber
claims handling on the full client lifecycle. We'll explore topics ranging from AI in claims handling to
how claim response and outcomes affect renewal strategy, client retention, and long-term risk
management.
Presenters:
  • Nicholas Cramer, VP Cyber Strategy and Engagement - IDX
  • Gwen Cujdik, Incident Response & Cyber Services Lead – AXA XL
  • Catherine Sims, Claims Counsel – Cowbell
  • Jamie Tolles, VP incident Response – IDX